Shipping policy

 

SOUTH AFRICA DELIVERY 

Delivery will be provided in South Africa and worldwide.

Free shipping in South Africa will be applied to all orders over R800. All orders will be delivered within 1-7 working days (dependent on location).

International shipping will be calculated at check out. We ship internationally using Fedex and UPS.

Different countries impose different duties and taxes on imports.  So please keep in mind that you are responsible for any local import duties/taxes into your own specific country (typically based on total invoice value, including shipping).

Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records.

This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies to avoid any delays.

If you do not receive this email, contact us as soon as possible. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program.

In-stock orders will always be processed and shipped within 2 business days of payment being received (does not include Saturday, Sundays or South African holidays).

Saltii (Pty) Ltd reserves the right to apply a delivery charge on any order if necessary. The purchaser will be notified prior to the processing of such order.

SHIPPING DELAYS

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays.

Regardless of the reason for the delay, we will do our best to help you as best we can and endeavour to inform you as soon as we know of any impending delays.

FAILED DELIVERY

Please notify Saltii (Pty) Ltd upon placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). Should the courier service not be able to complete a delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of purchaser or assigned persons to accept the parcel, within regular delivery times. Saltii (Pty) Ltd may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.